The NDIS audit process ensures that providers meet the expected NDIS Practice Standards and quality safeguards. Yet many organisations — even experienced ones — fall into avoidable traps that lead to non-compliance, costly delays, or audit failure.
1. Missing or Outdated NDIS Policies
Auditors expect all policy documentation to be up-to-date, registration-group-specific, and compliant with the current NDIS framework. Using generic, copied, or outdated templates is a critical red flag that can trigger non-conformities.
2. No Evidence of Policy Implementation
Having policies isn’t enough — you must show evidence that your team follows them. This includes completed risk assessments, incident reports, onboarding checklists, staff induction records, and audit logs.
3. Incomplete Participant Records & Documentation
Many providers fail to maintain full participant documentation. Missing service agreements, care plans, risk assessments, or consent forms can lead to major breaches of NDIS obligations.
4. Staff Not Trained in NDIS Compliance
Every worker must be trained in the NDIS Code of Conduct, incident management, complaints handling, and any restrictive practices relevant to their role. Lack of training documentation is a major audit trigger.
5. Misunderstanding Your NDIS Module Requirements
Each NDIS registration group links to specific Practice Standards modules. Providers often fail to identify which modules apply, leading to missing documents or irrelevant evidence submissions during audits.
At Veyora, we specialise in helping NDIS providers avoid these common pitfalls. Whether you're just starting out or preparing for your second audit, our tailored consulting services ensure you're confident and compliant on audit day.
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