{"product_id":"complaints-management-online-course","title":"Complaints Management (Online Course)","description":"\u003cp\u003e\u003cstrong\u003eTurn complaints into evidence of a well-run service.\u003c\/strong\u003e\u003c\/p\u003e\u003ch3\u003eCourse modules\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eComplaints obligations under the NDIS Commission rules\u003c\/li\u003e\n\u003cli\u003eMaking it easy and safe for participants to complain\u003c\/li\u003e\n\u003cli\u003eReceiving and recording complaints in your register\u003c\/li\u003e\n\u003cli\u003eResolving complaints: timeframes, communication and outcomes\u003c\/li\u003e\n\u003cli\u003eWhen complaints go to the Commission, and how to respond\u003c\/li\u003e\n\u003cli\u003eLearning from complaints: feeding your continuous improvement loop\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eWhat you get\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eSelf-paced online course with certificate of completion\u003c\/li\u003e\n\u003cli\u003eTraining record formatted for your audit evidence file\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eWho it's for\u003c\/h3\u003e\u003cp\u003eAnyone who receives or manages complaints, from frontline workers to directors.\u003c\/p\u003e","brand":"Veyora","offers":[{"title":"Default Title","offer_id":48316630466713,"sku":"VEY-CRS-COMPLAINTS","price":145.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0733\/4664\/6169\/files\/complaints-management-online-course-6808712.jpg?v=1784429773","url":"https:\/\/veyora.com.au\/products\/complaints-management-online-course","provider":"Veyora","version":"1.0","type":"link"}