Everything providers ask us about NDIS registration, audits and our documentation, answered plainly. If your question isn't covered below, call 1800 701 520 or email info@veyora.com.au and a specialist will walk you through it.
Registration & audits
What's the difference between verification and certification?
Verification applies to providers delivering lower-risk supports and runs as a desktop document audit. Certification applies to higher-risk supports, covers more of the NDIS Practice Standards, and includes interviews with your key personnel and staff. Your pathway follows the registration groups you apply for. Read the full guide here.
Which package should I choose?
Verification providers: VeriPath. Certification providers: CertCore plus the modules for your registration groups, or Veyora Prime for everything. Unsure? Send us your registration groups and we'll tell you exactly what you need, nothing more.
Can you help us prepare for the audit itself?
Yes. AuditCoach preps your people for interviews, the Internal Audit Service reviews you against the Standards, and the Mock Audit is a full dress rehearsal with a readiness verdict.
Do the training courses count as audit evidence?
Every online course issues a certificate of completion formatted for your training records and audit evidence file. The bundle covers all nine topics for $990.
Our documents & guarantee
What exactly is included?
Every product page itemises its contents, the exact policies, procedures, registers, forms and templates you'll receive. Nothing is hidden behind vague “comprehensive documentation suite” wording.
Is your documentation tailored or a template?
Tailored, always. We never sell off-the-shelf templates. Every document set is built around your organisation: your supports, your registration groups, your delivery model and your risks. Auditors can spot generic templates instantly; tailored documentation is what gets providers through.
Are the documents customised with our details?
Yes. Every document carries your business name, logo and details, aligned to your scope of registration. You receive editable files you can keep adapting as your organisation grows.
What is the Audit Pass Guarantee?
Exactly what it sounds like: pass your audit with our documentation or receive a full refund. We stand behind every document set we deliver, which is why we hold a 100% first-time audit success record.
How quickly do documents arrive?
Within 24 hours of us receiving your business details after checkout.
Do documents stay up to date?
Veyora+ members ($99/month) receive updated documents whenever the NDIS Practice Standards or legislation change, plus ongoing library access and priority support.
What payment do you accept, and what about refunds?
All major payment methods at checkout, priced in AUD. Our refund terms, including the Audit Pass Guarantee, are published here.
How do I talk to a person?
Call 1800 701 520 or email info@veyora.com.au. A specialist answers, not a call centre.
Still have a question? Reach out through our contact page or call 1800 701 520. A Veyora specialist will come back to you within one business day.