Complaints Management (Online Course)
$145.00
Sale price
$145.00
Regular price
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Complaints Management (Online Course)
$145.00
Sale price
$145.00
Regular price
Prices exclude GST. 10% GST is added at checkout.
Turn complaints into evidence of a well-run service.
Course modules
- Complaints obligations under the NDIS Commission rules
- Making it easy and safe for participants to complain
- Receiving and recording complaints in your register
- Resolving complaints: timeframes, communication and outcomes
- When complaints go to the Commission, and how to respond
- Learning from complaints: feeding your continuous improvement loop
What you get
- Self-paced online course with certificate of completion
- Training record formatted for your audit evidence file
Who it's for
Anyone who receives or manages complaints, from frontline workers to directors.