Refund policy

Refund and Return Policy

Veyora provides digital documentation, compliance services, training and memberships for NDIS providers. Because our documentation products are customised to your organisation, the following terms apply.

Tailored documentation packages and modules
Once tailoring of your documents has begun, purchases are non-refundable, except as provided under our Audit Pass Guarantee. If you have purchased in error and tailoring has not yet started, contact us within 24 hours of purchase for a full refund.

Audit Pass Guarantee
If you use Veyora documentation as delivered and do not pass your NDIS registration audit, you are entitled to a full refund of the documentation purchase. To claim, provide your audit report within 30 days of receiving it. We may first work with you to address any corrective actions, and if the outcome is still unsuccessful, the refund will be processed in full. Full terms are on our Refund Terms and Conditions page.

Compliance services, audits and coaching
Booked services such as mock audits, internal audits, coaching and inductions may be rescheduled or cancelled with at least 48 hours notice at no charge. Cancellations with less notice may incur a fee of up to 50 percent of the service price.

Online courses and training
Course purchases are refundable within 7 days of purchase provided the course has not been commenced. Nationally recognised qualifications delivered through partner RTOs are subject to the enrolment terms of the relevant RTO.

Veyora+ membership
Your membership is billed monthly and you may cancel at any time. Cancellation takes effect at the end of the current billing period. No partial refunds apply for the remainder of a billing period.

Questions
Contact us at info@veyora.com.au or 1800 701 520 and we will respond within one business day.